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FAQs

Listed here are some of the most frequently asked questions about Lawson Neel MedBank and the services provided.   If you cannot find an answer to your question, please call the MedBank and let one of our volunteers assist you.  The number is (229-226-8114 – Ext 120).

 

  • What is Lawson Neel MedBank, Inc?

Lawson Neel MedBank, Inc. helps chronically ill, uninsured and underinsured persons get prescription medications at low or no cost.  This is done using the patient assistance programs offered by the drug companies.  Not all companies have drug programs and not all drugs are available.

 

  • What medications are available?

Brand name medications for chronic illnesses are often available, but not all name brands medications are available.  Some generic drugs are available.

 

  • Who can receive these medications?

Persons with a chronic illness who are underinsured or have no prescription medication insurance may be eligible.  In addition, persons with Medicare-D coverage may be assisted.  The person must meet eligibility requirements as set by EACH drug company for the requested medications.

 

  • How do I apply and enroll with Lawson Neel MedBank, Inc.?

The initial contact with MedBank can come from you or your doctor. You may complete a self-referral form and we will contact you with more information.

 

  • What happens if I am accepted?

Most drug companies provide a 90-day supply of the medication.  It will be sent to your doctor’s office or to your home.   Lawson Neel MedBank, Inc. will not receive the medications nor have any drugs in our offices.  It is important to remember that each drug company has its own rules.  The MedBank only completes the paperwork; unfortunately we have no say in who does or does not receive medications.  MedBank will inform you of the eligibility of each drug company for each medication you request.

 

  • How long does the process take?

It can take up to 6 weeks from the time your applications reach the drug companies before you receive your medication the first time.  The long wait comes from obtaining all the required information and signatures and the time it takes the drug companies to process the applications.  You will be responsible for obtaining your medications until the drug company begins sending the eligible medications.  And, you will be responsible for obtaining those medications that are not provided by the drug companies.

 

  • How can I help the process move more quickly?

During an initial telephone interview you will be given a list of the documents that you must mail to MedBank.  While each drug company has different requirements, they all request some common documents.  You will need to provide proof of the income that each person who lives in your house receives. (Acceptable proof may include tax returns, pay check stubs, and a social security benefits statement letter). Often a denial letter from Medicaid will be needed.  Medications cannot be requested without the required documents. 

 

  • How do I check to see if my medications have been received and can be dispensed to me?

Most of your medications will come to your doctor’s office.  If your doctor’s office has not called you in six weeks to tell you the medications are in, you should call his or her office. 

 

  • What if I get new prescriptions from my doctor after my interview?

You may ask your doctor to send over the request for that medication or you may provide us with a copy of a prescription, and we will submit the request to the appropriate pharmaceutical company.

 

  • How long can I keep getting the medications?

You may remain in the program as long as the drug companies keep providing the medication that you need and you continue to meet the requirements of the drug company.  Each year you must provide updated proof of income.  Please understand that you may still have to purchase your medications from time to time due to circumstances beyond our control.

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